Shipping policy

BARBARIAN APPAREL SHIPPING POLICY

Last Updated: August 6, 2026

At Barbarian Apparel, many of our products are custom-made specifically for athletes, teams, clubs, schools, organizations, and events. Because of this, production time and shipping time are separate.

Please review the information below before placing your order.

PRODUCTION TIMES

Production times vary depending on the product, order size, season, customization, and current production volume.

Any production timeframe provided by Barbarian Apparel is an estimate unless a specific delivery date is expressly guaranteed in writing.

Production time does not include carrier transit time.

Custom orders may not enter production until all required information has been received, including final artwork approval, sizing, quantities, personalization, payment, and any other information needed to complete the order.

Changes made after artwork approval may delay production.

TEAM STORE ORDERS

For team stores, production generally begins after the team store closes.

The date an individual customer places an order does not necessarily determine when production begins.

For example, if a customer places an order on the first day a team store is open, production may still not begin until the store closes and the complete team order is processed.

Estimated turnaround times for team stores should therefore be calculated from the team store closing date unless otherwise stated.

Certain items may also be subject to minimum order quantities.

ESTIMATED DELIVERY DATES

Any delivery date or turnaround time provided by Barbarian Apparel is an estimate unless specifically guaranteed in writing.

Delivery estimates may be affected by:

  • Production volume
  • Artwork approval delays
  • Customer-requested changes
  • Product or material availability
  • Factory schedules
  • Holidays
  • Severe weather
  • Carrier delays
  • Customs delays
  • Transportation disruptions
  • Events outside our reasonable control

If you need an order for a specific tournament, event, competition, or deadline, please notify Barbarian Apparel before placing or approving the order.

Providing an event date does not automatically create a guaranteed delivery date unless Barbarian Apparel specifically confirms the guarantee in writing.

SHIPPING METHODS

Available shipping methods may vary based on the order, destination, product type, and size of the shipment.

Orders may be shipped using carriers such as UPS, USPS, FedEx, DHL, or another shipping provider selected by Barbarian Apparel.

The shipping carrier used may vary depending on the circumstances of the order.

SHIPPING TIME

Shipping time begins after the order has completed production and has been transferred to the shipping carrier.

Carrier transit estimates are separate from Barbarian Apparel production estimates.

Once a package is accepted by the carrier, delivery timing is generally controlled by the carrier.

Barbarian Apparel is not responsible for delays caused by shipping carriers, weather, transportation interruptions, customs, incorrect delivery information, or other circumstances outside our reasonable control.

TRACKING INFORMATION

When tracking information is available, it will generally be provided to the customer by email, text message, or through the customer's order information.

Tracking information may take some time to update after a shipping label is created.

Creation of a shipping label does not necessarily mean the package has already been physically accepted or scanned by the carrier.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Barbarian Apparel is not responsible for packages that are delayed, returned, misdelivered, or lost because the customer provided an incorrect or incomplete address.

If an address error is discovered before shipment, please contact us as soon as possible.

We will make reasonable efforts to update the address, but changes cannot be guaranteed once an order has entered the shipping process.

Additional shipping charges resulting from an incorrect address, returned package, or requested reshipment may be charged to the customer.

RETURNED PACKAGES

If a package is returned to Barbarian Apparel because of an incorrect address, failed delivery, refusal, or other issue outside our control, the customer may be responsible for additional shipping charges before the package is sent again.

Original shipping charges may not be refundable.

LOST OR MISSING PACKAGES

If a package appears to be lost in transit, customers should contact Barbarian Apparel as soon as reasonably possible.

We may assist with contacting the carrier, reviewing tracking information, or submitting a carrier claim when appropriate.

Carrier investigations may take time and are subject to the carrier's procedures.

Barbarian Apparel does not guarantee that a carrier will approve a lost-package claim.

If a package is confirmed by the carrier as lost, Barbarian Apparel will determine the appropriate resolution based on the circumstances, which may include replacement, store credit, refund, or another reasonable solution.

PACKAGES MARKED DELIVERED

If tracking indicates that a package was delivered but you cannot locate it, please:

  1. Check around the delivery location.
  2. Check with household members, employees, neighbors, or building staff.
  3. Verify the shipping address on the order.
  4. Contact the shipping carrier.
  5. Contact Barbarian Apparel if the package still cannot be located.

A carrier scan showing a package as delivered does not automatically mean Barbarian Apparel is responsible for replacing the order.

We will review the situation and assist where reasonably possible.

STOLEN PACKAGES

Barbarian Apparel is not responsible for packages stolen after confirmed delivery.

If theft is suspected, customers should contact the shipping carrier and, when appropriate, local authorities.

We may assist with documentation where reasonably possible.

DAMAGED SHIPMENTS

If a package arrives visibly damaged, customers should photograph the packaging and merchandise before discarding any packaging materials.

Please contact Barbarian Apparel promptly and provide photographs and details of the damage.

We may require this information to file a carrier claim or determine an appropriate resolution.

SHIPPING CHARGES

Shipping charges are calculated or quoted based on factors such as:

  • Destination
  • Package size
  • Package weight
  • Shipping method
  • Number of packages
  • Carrier rates
  • Special handling requirements

Shipping charges are generally non-refundable once the shipment has been transferred to the carrier unless otherwise required by law.

EXPEDITED SHIPPING

Selecting an expedited shipping method only affects the carrier transit portion of an order unless Barbarian Apparel specifically states otherwise.

Expedited shipping does not automatically shorten custom manufacturing or production time.

If you have a firm deadline, contact Barbarian Apparel before selecting expedited shipping.

INTERNATIONAL SHIPPING

International orders may be subject to additional shipping charges, duties, taxes, customs fees, brokerage fees, import charges, or other government-imposed fees.

Unless otherwise expressly stated, these charges are the responsibility of the customer.

International shipments may experience customs delays outside Barbarian Apparel's control.

Barbarian Apparel is not responsible for delays caused by customs agencies or other government authorities.

CUSTOMS AND IMPORT INFORMATION

Customers are responsible for providing any information reasonably required for customs clearance.

Failure to provide required customs information may result in delays, additional fees, return of the shipment, or other charges.

Where Barbarian Apparel specifically agrees to ship an order using a method that includes duties or taxes, the terms of that shipment will control.

MULTIPLE SHIPMENTS

Large or custom orders may be shipped in multiple packages.

Packages within the same order may arrive on different days.

Receiving one package does not necessarily mean the entire order has been delivered.

LOCAL PICKUP OR EVENT PICKUP

When local pickup or event pickup is offered, customers are responsible for collecting their order during the designated pickup period.

Pickup availability, locations, and hours may vary.

Orders designated for pickup will not automatically be shipped unless arrangements are made and any applicable shipping charges are paid.

DELAYS OUTSIDE OUR CONTROL

Barbarian Apparel is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, labor disruptions, carrier interruptions, customs delays, government actions, factory closures, transportation issues, or other unexpected events.

We will make reasonable efforts to communicate significant delays when we become aware of them.

CONTACT US

Questions regarding shipping may be sent to:

Barbarian Apparel

Email: barbariancustomers@gmail.com